We’re confident you’ll love your purchase, but if something’s not right, we’ve got you covered.
Every order comes with a 30-day money-back guarantee to ensure a worry-free shopping experience.
✅ When a Refund Is Eligible:
Item not received: You must provide valid proof (tracking record or delivery confirmation).
Item damaged: You must provide a clear photo or video of the damaged product within 7 days of receiving it.
If your request meets these conditions, we’ll process a replacement or refund immediately.
❌ When a Refund Is Not Eligible:
Change of mind / Wrong item ordered: We cannot issue refunds if you simply decide not to keep the item.
Personal preference or usage: Returns are not accepted for products that were used or differ from your expectations in non-functional ways.
⚠️ Refund Fees & Method
If your refund is approved, please note:
Any payment processing fees (e.g., credit card or payment gateway fees) are non-refundable.
Refunds are always processed to the original payment method used at checkout (Credit Card, PayPal, Klarna, etc.).
This policy exists to keep transactions fair and transparent for both our customers and our business.
🙏 Thank you for supporting Benkyy and trusting us with your order!
